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Privacy Policy.

You matter to us

Your privacy matters to us. At Deskmate Solutions, we are committed to protecting your personal information, sensitive data, and financial records. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Deskmate Solutions provides bookkeeping, administration, and automation services to small businesses, tradies, farmers, and professionals in Temora, NSW, and surrounding areas.

What information we collect

We collect and handle a range of information, including:

  • Names, contact details, and business information

  • Sensitive information (such as tax file numbers, bank details, and identification documents)

  • Financial records and transaction data

  • Communication records (emails, calls, messages)

  • Documents you provide for bookkeeping or administration

How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Communicate with you about your projects

  • Meet our legal and regulatory obligations

  • Improve our service offerings

How We Store and Protect Your Data

  • Sensitive and financial information is stored securely using trusted cloud platforms with restricted access

  • We use strong passwords, up-to-date security software, and regular encrypted backups

  • Only authorised team members can access your data

  • We follow the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in managing your information

  • We take extra care to protect sensitive information and financial records from unauthorised access, misuse, or disclosure

Sharing Your Information

We do not sell or share your information with third parties unless:

  • You give us written consent

  • It’s required by law or to comply with regulations

  • It’s necessary for delivering our services (e.g., working with your accountant or software provider), and only with trusted partners who are also bound by confidentiality and privacy obligations

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the information we hold about you

  • Correct your details if they are inaccurate

  • Request deletion of your information (where legally possible)

  • Withdraw consent for us to use your data

Data Retention

We retain your information only as long as necessary to provide our services and meet legal requirements. When no longer needed, we securely delete or destroy your data, including sensitive and financial records.

Cookies and Website Analytics

Our website may use cookies or analytics tools to improve your experience. These do not collect sensitive personal information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

  • If you have any questions or concerns about your privacy, or if you wish to exercise your rights under the Privacy Act 1988 (Cth), please contact us at:

  • Email: admin@deskmatesolutions.com.au

  • Phone: 0434 458 893

  • Address: Temora, NSW

By using our services or website, you agree to this Privacy Policy and our compliance with Australian privacy law.

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